TouchPoint Contact Centers
  • TN, USA
  • $10.00
  • Hourly
  • Full Time

Excellent Benefits!! Discussed during interview process.




Job Title:          Call Center Agent (Work From Home)


Hourly Rate:     $10/hour with pay review at 90 days employment

                          Plus, weekly performance and attendance bonus

                          Paid time off and benefits at 90 days employment


Work Shift:       Monday - Friday, 9am-6pm EST


Requirements: To be considered for this position you must take the assessment test and you must have

                           a computer with minimum 8GB of RAM and 2.0ghz processor and Windows 8 or newer.




We're seeking energetic and self-motivated call center professionals to join our work-from-home call center team.  Join a dynamic company that promotes on-going learning, coaching and development, growth opportunities, and (paid) training on the tools and processes you'll need to be successful.  This position is full time and permanent.


At TouchPoint Contact Centers, agents enjoy:

  • Set Schedules, No Weekends!
  • Paid Training on Tools and Processes
  • Paid holidays off after 90 days
  • Hourly wage +Performance Bonus Opportunities (on average, wages increased up to $14/hour with top performers reaching $17+/hour based on performance bonus)



As a call center agent, you'll be part of our work-from-home team, you'll serve as the first impression to customers for one of our largest clients, providing exceptional customer service as you coordinate activities to arrange tows for vehicles.  These are vehicles that are deemed 'totaled' and whereby claims were settled between the vehicle owner and their insurance agency (this is not collections). 

As a work-from-home agent, your role is critical to helping reach the goal of successful coordination. 

Some of the benefits of working from home include:

  • Zero commute time
  • Work-life balance
  • Cost savings - gas, car maintenance and wardrobe
  • Independence and empowerment


Activities include:

  • Contact customers to secure and document important vehicle data
  • Initiate and manage the coordination of scheduled appointments
  • Utilize online support tools to research data and track or log key process steps and statuses
  • Perform workload in accordance with daily deadlines and expectations


Key competencies:

  • Strong verbal and written communication skills
  • Excellent listening skills and attention to detail
  • Good time management and organizational skills
  • Good judgment and adaptability
  • High-stress tolerance and resilience



  • You must live in Tennessee.
  • You must be able to legally work in the U.S.
  • You must have a High School Diploma (or, equivalent).
  • You must be able to establish a noise-free work-from-home setting.
  • You must have a capable computer and internet service.  
  • You must pass a criminal background check and drug screening. 


Desired Experience:

  • Proficient in relevant computer applications: Microsoft Office tools, email, internet navigation
  • Knowledge of customer service principles and practices
  • Experience with call center telephony and technology
  • Good data entry/keyboard skills: 40 WPM minimum
TouchPoint Contact Centers
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